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FAQ

Please reach us at info@knmapparel.com if you cannot find an answer to your question.

Processing & delivery
For in-stock (premade) merchandise, orders are typically processed and shipped within 2–3 business days. We use the best shipping option for your location and package size, most commonly UPS Ground. Once your order ships, you’ll receive a confirmation email with tracking information.

Orders containing custom items
If your order includes both custom and in-stock merchandise, the entire order will ship once the custom item is completed. If you would like to receive in-stock items sooner, we recommend placing two separate orders, one for custom items and one for in-stock merchandise.

Questions?

If you have any questions or need assistance, please contact us at info@knmapparel.com. We’re happy to help.

Orders containing custom or preordered merchandise are made to order and typically ship within 2–3 weeks.

We appreciate your patience as our small, dedicated team carefully produces each piece to ensure the highest quality and finish.

Please note: For custom designs, minor creative adjustments to placement, sizing, or wording may be made to ensure the best overall look and balance of the final garment.

Do you offer in-person pickup?

Yes. Free in-person pickup is available for Bellmore, NY locals. Pickup details will be sent by email once your order is ready.

All custom orders are final sale and are not eligible for returns or exchanges.

For in-stock (non-custom) merchandise, size exchanges may be available, subject to item availability.

If you have any questions regarding your order, please contact us at info@knmapparel.com and we’ll be happy to assist.

KNM Apparel offers wholesale opportunities with low minimum order quantities, making it easy for boutiques, businesses, organizations, and event groups to work with us.

All KNM products are available for wholesale, and custom options are available to bring your vision to life — including apparel for events, teams, sororities, celebrations, and more.

For all wholesale inquiries, please email info@knmapparel.com. Our team will follow up promptly to discuss pricing, minimums, and customization options.

KNM Apparel is a small, dedicated team, and we respond to all customer inquiries within 1–2 business days.

Please note that response times may be longer on weekends or holidays. We appreciate your patience and look forward to assisting you.